AI Chatbot

A chatbot powered by a large language model that can hold open-ended conversations grounded in a business's own content.

Definition

An AI chatbot uses a large language model — often combined with retrieval over a knowledge base or product catalog — to answer free-form questions, qualify leads, and take actions through tools and integrations. Unlike rule-based bots that follow a fixed decision tree, AI chatbots can handle phrasing they've never seen before, but they need guardrails: grounded data, scope limits, escalation rules to humans, and logging. They run on web widgets, WhatsApp, Instagram DM, and other channels.

Example

A site visitor asks "Do you ship to Spain and how long does it take?" and the AI chatbot answers correctly from the shipping policy page, then offers to start the checkout.

How it relates to WellPlan

WellPlan's AI chatbot is trained on your own website, docs, and FAQs, runs across web and messaging channels, and hands off to a human in the shared inbox when needed. See AI Bot.