Vonage Communications APIs (formerly Nexmo) provides SMS, voice, video, and messaging APIs to businesses worldwide, with strong reach across Europe, North America, and Asia. Many enterprises use Vonage for high-volume SMS and voice traffic. Connecting Vonage to WellPlan lets you send and receive SMS through your Vonage numbers, and inbound replies appear in the unified inbox alongside WhatsApp, email, and other channels. Teams keep their Vonage carrier relationships, number inventory, and compliance footprint while WellPlan provides the day-to-day messaging UI and workflow automation.
Features
Common use cases
Send transactional SMS through Vonage
A financial services company uses Vonage for OTP and account alert SMS due to existing carrier relationships. WellPlan triggers these messages from workflows, while Vonage continues to handle delivery with the high-reliability standards the compliance team requires.
Unify Vonage SMS into the team inbox
A logistics provider already runs delivery notifications through Vonage. Connecting Vonage to WellPlan brings inbound replies from drivers and customers into the unified inbox, eliminating the separate Vonage Inbox tab the dispatchers used to monitor.
Run multichannel customer journeys
A telco-adjacent service sends onboarding flows that mix Vonage SMS with WellPlan email and WhatsApp. Workflows pause if the contact responds on any channel, ensuring customers aren't messaged redundantly across providers.
How setup works
- 1Sign in to your Vonage API Dashboard and locate your API key and secret.
- 2Open WellPlan's Integrations settings and paste the Vonage credentials.
- 3Map your Vonage numbers to WellPlan messaging channels and configure inbound webhooks.
- 4Send a test SMS and verify two-way messaging through the WellPlan inbox.
Frequently asked questions
Is Vonage the same company as Nexmo?+
Yes. Nexmo was acquired by Vonage in 2016 and its Communications APIs are now branded under the Vonage name. The underlying APIs, products, and number inventory continue, with documentation now hosted at Vonage's developer site.
Do I need US A2P 10DLC registration?+
Yes, for business SMS over US 10-digit long codes. Vonage manages the 10DLC registration process with TCR (The Campaign Registry), and brands and campaigns must be registered to avoid carrier filtering, throttling, and per-message fees on unregistered US traffic.
Does Vonage support WhatsApp Business API?+
Yes. Vonage is a WhatsApp Business Solution Provider and can host approved WhatsApp senders. If your WhatsApp Business API is on Vonage, you can route conversations into WellPlan through the integration alongside Vonage SMS.
How does pricing work?+
Vonage bills directly for SMS and voice usage based on destination country and product, under whatever contract or pay-as-you-go terms you have. WellPlan does not alter those rates; it provides the UI and workflow layer on top of Vonage's existing services.